Order Policy

Fulfilment & Shipping Terms

📦 Pickup Orders

  • Pickup is available from Capalaba, QLD (approx. 30 mins east of Brisbane CBD)
  • Please allow 1–2 days for your order to be packed
  • You’ll receive an email with the pickup address and instructions once ready

🚚 Delivery Orders

  • Shipping available to Australia, New Zealand, and the United Kingdom
  • Orders are sent via Australia Post (or another carrier for bulky orders)
  • You’ll receive a tracking number via email once dispatched

Processing Time

  • Please allow 1–5 business days for fulfilment, plus delivery time
  • Note: Express shipping does NOT speed up order processing

If your order is urgent, contact me.

📮 Shipping Times

Once your order has been dispatched, any delays are outside of my control.
For updates, please check your tracking or contact Australia Post directly.

Australia Post Estimates

State Standard Express
ACT 3–5 business days 2–3 business days
NSW 3–5 business days 2–3 business days
NT 8–12 business days 3–4 business days
QLD 2–5 business days 1–2 business days
SA 5–7 business days 1–2 business days
TAS 6–8 business days 2–3 business days
VIC 4–6 business days 2–3 business days
WA 8–12 business days 3–4 business days

This table was sourced from here.

📝 Delivery Instructions

A Warning Label is added to all parcels that advises AusPost drivers to keep the parcel away from heat and sunlight due to containing perishable items.

However, posties may not always honour this, and may only follow the instructions you set in your AusPost account.

  1. From the AusPost mobile app, go to 'Account'
  2. Click on 'Delivery preferences'.
  3. Set your preference.

Refund Terms

📦 Forgotten Orders

  • You’ll receive a notification when your order is ready for collection.
  • The pickup cabinet is outside in the shade, but items may soften in warmer weather if left too long.
  • No refunds will be given for orders that are not collected.

Need to delay pickup?

Text the number in your pickup email and your order can be stored inside until the night before collection.

🔁 Change of Mind

  • We do not offer refunds for change of mind.
  • This applies to all products, including gift cards.

⚠️ Accidental Purchases

  • Refunds are not provided for accidental purchases.
  • Please check ingredients and allergen information carefully before ordering.

Important

  • Products packaged by The GF Lolly Co. do not include ingredient labels on packaging.
  • All ingredient and allergen details are available on:
    • Product pages
    • Cart & checkout
    • Packing slip

🌡️ Melted Products

  • Chocolate and similar items may soften or melt in warm weather or during transit.
  • I add a warning label to all parcels to advise AusPost drivers to keep the parcel away from heat and sunlight. If the postie follows your delivery instructions, as per your AusPost account, which permits delivery in a location that has sunlight or heat, you will not be eligible for a refund.
  • No refunds or replacements are provided for heat-related damage.
  • Ordering in warmer months is at your own risk.

❗ Other Issues (Damaged or Incorrect Orders)

You may be eligible for a refund or store credit if your order is:

  • Damaged (not caused by heat)
  • Defective
  • Incorrect

To qualify:

  • Contact me within 48 hours of delivery
  • Provide photo and/or video proof at my discretion
E
The GF Lolly Co.
Eden F. (Australia)
Absolutely amazing

Absolutely love the products are amazing and there’s so many options it’s impossible to choose I highly recommend to buy from here and support a small business

E
The GF Lolly Co.
Emma (Australia)
Lollies we love 🍬

As a mum of a little lad with coeliac disease lollies have always been such a hard thing to navigate.
I’m so grateful for finding the folly.
My son can now enjoy his favourite lollies.
Affordable and delicious we are so so happy.
Will absolutely be back for another order soon.

G
The GF Lolly Co.
Gillian S. (Australia)
Amazing candy and customer service!

Amazing candy and customer service! So grateful to have delicious, safe, gluten free treats. I’ve ordered multiple times and plan to again

A
The GF Lolly Co.
Anonymous (Australia)
LOVE- LOVE - LOVE G/F 🍭

LOVE- LOVE - LOVE G/F 🍭 LOLLIES

E
The GF Lolly Co.
Erin J. (Australia)
Absolutely love all the lollies I ordered.

Absolutely love all the lollies that I order. They always come on time. Communication with Nardine is so easy. I will be ordering again

K
The GF Lolly Co.
Kim M. (Australia)
Gf heaven

Great service.
Quick delivery and my gf granddaughter loves going through the website and choosing her favourite lollies.
3rd time ordering and will be back again.
Thank you for making my coeliac granddaughters life that little bit easier.

M
The GF Lolly Co.
Mark S. (Australia)
All your GF Lollies are great Especially The

All your GF Lollies are great Especially The Choc CLANGERS they are Beautiful love them

J
The GF Lolly Co.
Janelle L. (Australia)
The range of lollies available is amazing

The range of lollies available is amazing. They all taste delicious and the prices are great.
Delivery was super quick.

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The GF Lolly Co.
Trudi W. (Australia)
Just fantastic!

So easy to order online and great delivery. The lollies and chocolates I ordered are favours for a baby shower and just perfect. I’m coming back definitely.

K
The GF Lolly Co.
Kim W. (Australia)
My new gluten free lolly shop

When I am craving lollies. I will not shop anywhere else now I have found you. You would have no idea tasting these products that they are gluten free. So nice to taste food I remember prior to being diagnosed coeliac. Thank you

M
The GF Lolly Co.
Maddison S. (Australia)
Fantastic

Lots of goodies. Fantastic they are all gluten free!

C
The GF Lolly Co.
Carolyn C. (Australia)
Easy order quick delivery yummy lollies

Easy order quick delivery yummy lollies. So good.

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The GF Lolly Co.
Emma S.

I ordered from Nadine for the first time. Zero regrets.
She forgot something in my order but was very understanding. Definitely worth the money! Satisfied a lot of cravings especially as a coeliac. Will definitely order again

K
The GF Lolly Co.
Kelli W. (Australia)
Love Love Love

I love the range & convenience!!

K
The GF Lolly Co.
Kat (Australia)
Super Duper easy n soooo yummy

Super Duper easy n soooo yummy.

C
The GF Lolly Co.
Claire B. (Australia)
Quality of products can’t be faulted

Quality of products can’t be faulted. Postage packing and delivery time can’t be bettered.

T
The GF Lolly Co.
Trish C. (Australia)
I have ordered a few times from The GF Lolly shop and have always been pleased with my orders

I have ordered a few times from The GF Lolly shop and have always been pleased with my orders especially the Chocolate clangers, black cats and black jelly beans as they are very difficult to find.
I appreciate the effort in providing GF options but as I live interstate it is always pricey and postal delivery is not the usual timeframe that you expect.
However, I still recommend this store and will continue to follow for any more delicacies that I cant source closer to home. Thanks for your great service.

E
The GF Lolly Co.
Eileen E. (Australia)
My order was delivered quickly

My order was delivered quickly. All the chocolate and lollies were fresh and good quality.

C
The GF Lolly Co.
Cheryl M. (Australia)
The lollies are delicious just love them

The lollies are delicious just love them 🥰

C
The GF Lolly Co.
Catherine B. (Australia)
As a coeliac just knowing that i can purchase gluten-free lollies from an Australian company is

As a coeliac just knowing that i can purchase gluten-free lollies from an Australian company is the best feeling. So much we can know longer have. That feeling of missing out or being a bother. The lolly co is heaven sent. Thank you

K
The GF Lolly Co.
Kat (Australia)
Yum

Yum Yum

M
The GF Lolly Co.
Maddy C. (Australia)
Amazing

Amazing

A
The GF Lolly Co.
Anonymous (Australia)
Easy ordering

Easy ordering, quick delivery and the company are happy to answer any questions you might have

M
The GF Lolly Co.
Mari (Australia)
Really good way to try all the GF lolly chocolates

Really good way to try all the chocolates the GF lolly shop has on offer. Once I opened the bag I couldn’t stop eating them! Definitely recommend trying the sampler first.

C
The GF Lolly Co.
Cooper (Australia)
Loved everything except most of the chocolate

Loved everything except most of the chocolate changers were orange which I didn’t like

C
The GF Lolly Co.
Christine W. (Australia)
Website is easy to navigate

Website is easy to navigate. Communication is great. Products are diverse.

K
The GF Lolly Co.
Kerry J. (Australia)
The process is easy

The process is easy.

I
The GF Lolly Co.
Irene D.M.

Fantastic range, top service. Love your work Nadine! Always so excited when my lollies are ready for collection!

M
The GF Lolly Co.
Michelle H.

Such a large selection and fantastic service! Great place to use for gifting to someone that needs some gluten free treats 🥰

M
The GF Lolly Co.
Maryanne P.

Always amazing prompt delivery & absolutely delicious lollies for Coeliacs . Cannot recommend highly enough. GF Lolly has ensured that there is no missing out on all the favourites! Always will buy my lollies here. Thank you .

D
The GF Lolly Co.
Deborah M.

Excellent products and great service, orders are always correct and arrive promptly, can't say enough good things about this small business it's fantastic keep up the good work 😀

S
The GF Lolly Co.
Sammy B.

Huge range of gluten free lollies. Prompt shipping and great quality products.