Order Policy

Fulfilment & Shipping Terms

📦 Pickup Orders

  • Pickup is available from Capalaba, QLD (approx. 30 mins east of Brisbane CBD)
  • Please allow 1–2 days for your order to be packed
  • You’ll receive an email with the pickup address and instructions once ready

🚚 Delivery Orders

  • Shipping available to Australia, New Zealand, and the United Kingdom
  • Orders are sent via Australia Post (or another carrier for bulky orders)
  • You’ll receive a tracking number via email once dispatched

Processing Time

  • Please allow 1–5 business days for fulfilment, plus delivery time
  • Note: Express shipping does NOT speed up order processing

If your order is urgent, contact me.

📮 Shipping Times

Once your order has been dispatched, any delays are outside of my control.
For updates, please check your tracking or contact Australia Post directly.

Australia Post Estimates

State Standard Express
ACT 3–5 business days 2–3 business days
NSW 3–5 business days 2–3 business days
NT 8–12 business days 3–4 business days
QLD 2–5 business days 1–2 business days
SA 5–7 business days 1–2 business days
TAS 6–8 business days 2–3 business days
VIC 4–6 business days 2–3 business days
WA 8–12 business days 3–4 business days

This table was sourced from here.

📝 Delivery Instructions

A Warning Label is added to all parcels that advises AusPost drivers to keep the parcel away from heat and sunlight due to containing perishable items.

However, posties may not always honour this, and may only follow the instructions you set in your AusPost account.

  1. From the AusPost mobile app, go to 'Account'
  2. Click on 'Delivery preferences'.
  3. Set your preference.

Refund Terms

📦 Forgotten Orders

  • You’ll receive a notification when your order is ready for collection.
  • The pickup cabinet is outside in the shade, but items may soften in warmer weather if left too long.
  • No refunds will be given for orders that are not collected.

Need to delay pickup?

Text the number in your pickup email and your order can be stored inside until the night before collection.

🔁 Change of Mind

  • We do not offer refunds for change of mind.
  • This applies to all products, including gift cards.

⚠️ Accidental Purchases

  • Refunds are not provided for accidental purchases.
  • Please check ingredients and allergen information carefully before ordering.

Important

  • Products packaged by The GF Lolly Co. do not include ingredient labels on packaging.
  • All ingredient and allergen details are available on:
    • Product pages
    • Cart & checkout
    • Packing slip

🌡️ Melted Products

  • Chocolate and similar items may soften or melt in warm weather or during transit.
  • I add a warning label to all parcels to advise AusPost drivers to keep the parcel away from heat and sunlight. If the postie follows your delivery instructions, as per your AusPost account, which permits delivery in a location that has sunlight or heat, you will not be eligible for a refund.
  • No refunds or replacements are provided for heat-related damage.
  • Ordering in warmer months is at your own risk.

❗ Other Issues (Damaged or Incorrect Orders)

You may be eligible for a refund or store credit if your order is:

  • Damaged (not caused by heat)
  • Defective
  • Incorrect

To qualify:

  • Contact me within 48 hours of delivery
  • Provide photo and/or video proof at my discretion